Terms & Conditions

These Terms & Conditions apply to your use of the Postpartum website, your purchase of our digital products and your booking of consultations.

Postpartum is operated by Postpartum Pty Ltd, ABN 56 686 997 160.

In these Terms, “Postpartum”, “we”, “us” and “our” refer to that business.

By using our website, purchasing a product or booking a consultation, you agree to these Terms & Conditions.

1. About Postpartum

Postpartum provides postpartum education, digital resources and professional consultation services.

The products and services available may change over time. The description, price and inclusions displayed when you make your purchase or booking will form part of your agreement with us.

2. General information and medical disclaimer

The information available through our website, social media, emails and digital products, including our eBook, is provided for general educational and informational purposes only.

It does not constitute medical advice, diagnosis or treatment and is not intended to replace individual care from your doctor, midwife, child and family health nurse or another qualified health professional.

Every mother, baby and family is different. You should seek individual professional advice about any symptoms, concerns or decisions affecting your health or your baby’s health.

Although we take reasonable care when preparing our information, medical knowledge, recommendations and guidelines can change. We do not guarantee that general information will be suitable for every person or circumstance.

Visiting our website, following us on social media or purchasing a digital product does not create a practitioner-client relationship with Postpartum or one of our clinicians.

Professional consultations booked with us are different from our general website and eBook information and are addressed in section 5.

Postpartum is not an emergency service. Call 000 if you or your baby require emergency assistance. For urgent health advice, contact your doctor, midwife, local health service or healthdirect on 1800 022 222.

3. Orders, prices and payment

All prices are displayed in Australian dollars and include GST where GST applies, unless stated otherwise.

Payment must be made using one of the payment methods available at checkout or through our booking platform.

You are responsible for providing accurate contact, billing and booking information.

An order or booking is confirmed when we have accepted your payment and sent you confirmation. We may decline or cancel an order where:

• there has been an obvious pricing or product-description error;

• payment has not been successfully processed;

• the product or service is unavailable;

• the booking is outside our service area or professional scope; or

• we reasonably believe the transaction is fraudulent or unauthorised.

If we cancel an order or consultation after taking payment, we will provide a refund or offer a suitable alternative.

4. Digital products and eBooks

Digital products are supplied electronically, normally through a download link or access instructions sent to the email address provided when ordering.

You are responsible for entering the correct email address and maintaining a compatible device, internet connection and software needed to access the product.

Please contact us if you do not receive your download or experience a technical problem. We will take reasonable steps to restore access or provide a replacement file.

When you purchase an eBook or another digital product, we grant you a limited, personal, non-exclusive and non-transferable licence to access and use it for your own personal purposes.

You must not, without our prior written permission:

• share the digital file or download link with another person;

• upload it to a shared drive, website, social media platform or file-sharing service;

• reproduce or distribute all or a substantial part of it;

• sell, sublicense or commercially exploit it; or

• remove copyright, branding or ownership notices.

Purchasing one copy does not provide a licence for use by a group, organisation, health service or educational provider unless we have agreed to this in writing.

Updates or later editions are not included in your purchase unless we expressly state otherwise.

5. Consultations

Consultations are provided by the practitioner identified in the booking information.

A consultation may involve individualised professional assessment, education and recommendations based on the information available at the time. It does not guarantee a particular feeding, health or other outcome.

You agree to provide accurate and complete information that may be relevant to the consultation, including information about your health, your baby’s health, medications, feeding history and advice already provided by other health professionals.

You should tell us if your circumstances change or if information previously provided is no longer correct.

Where you provide information or make decisions on behalf of a baby or another person, you confirm that you are their parent, guardian or otherwise authorised to do so.

Our practitioner may recommend that you seek further assessment from a doctor, midwife, paediatrician, child and family health service, emergency department or another appropriate provider. Our services are not intended to replace care that requires physical examination, diagnosis, prescribing or emergency treatment outside the practitioner’s professional scope.

Consultations and recommendations are personal to the client. You must not record a consultation without the practitioner’s prior consent.

6. Home visits

Home visits are only available within the locations and service areas shown during booking or otherwise agreed with us.

You must provide the correct address, contact details and any information reasonably needed to attend the property.

You must provide a reasonably safe environment for the consultation and tell us before the appointment about:

• known infectious illnesses;

• access or parking difficulties;

• animals that may affect safe entry;

• smoking or other environmental risks; or

• any other safety concern relevant to the visit.

We may delay, reschedule or end a home visit if the practitioner reasonably believes it is unsafe or outside the agreed service area.

If applicable, any travel fees will be disclosed before the booking is confirmed.

7. Telehealth consultations

For a telehealth consultation, you are responsible for having a suitable device, internet or telephone connection and a reasonably private location.

Telehealth may not be suitable for every concern. The practitioner may recommend an in-person assessment or referral where a physical examination or other care is required.

If a significant technical problem prevents the consultation from proceeding, we will make reasonable efforts to reconnect, complete the consultation another way or arrange a new time.

8. Cancelling or rescheduling consultations

You may cancel or reschedule a consultation without charge by giving us at least 24 hours’ notice before the scheduled start time.

Where at least 24 hours’ notice is provided, you may choose either:

• a new appointment time; or

• a refund of the consultation fee.

If you cancel with less than 24 hours’ notice, we may retain 50% of the consultation fee to reflect the appointment time that was reserved for you. The remaining balance will be refunded. At our discretion, we may instead offer one rescheduled appointment.

If you do not attend, are unavailable at the agreed address or cancel after the practitioner has commenced travelling to a home visit, the full consultation fee may be retained.

If you arrive late, the consultation may need to finish at its originally scheduled time so that later clients are not affected. The full consultation fee will ordinarily still apply.

We understand that unexpected situations can happen during pregnancy and the postpartum period. We may waive or reduce a cancellation fee where there is a genuine emergency or exceptional circumstance.

If we need to cancel your consultation, we will offer another suitable appointment or a full refund.

This cancellation policy does not limit any rights you may have under the Australian Consumer Law.

9. Refunds and Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, repeat service, refund, cancellation or compensation where a product or service:

• is faulty;

• is materially different from its description;

• is not supplied;

• is not fit for its disclosed purpose; or

• is not provided with due care and skill.

Please contact us if you believe there is a problem with a product or service so that we can assess the circumstances and provide an appropriate remedy.

Change-of-mind refunds for digital products

Because digital products are supplied electronically and can be accessed or downloaded immediately, we do not ordinarily provide a refund where you simply change your mind after the product has been supplied.

This does not affect your rights where the product is faulty, inaccessible, materially different from its description or otherwise fails to meet a consumer guarantee.

Consultation refunds

Change-of-mind cancellations are handled under the cancellation policy in section 8.

Where a consultation is not provided, is cancelled by us or does not comply with an applicable consumer guarantee, we will provide the remedy required by law.

Approved refunds will ordinarily be returned to the original payment method.

10. Intellectual property

Unless otherwise stated, the text, graphics, photographs, branding, downloads, resources, eBooks and other content made available by Postpartum are owned by or licensed to us and are protected by intellectual property laws.

You may view our website and use purchased resources for your personal, non-commercial use.

You must not copy, reproduce, adapt, publish, distribute, sell or commercially use our content without our prior written permission, except where permitted by law.

11. Acceptable use of our website

You must not:

• use the website for unlawful, fraudulent or harmful purposes;

• attempt to gain unauthorised access to the website or associated systems;

• introduce malware, viruses or harmful code;

• interfere with the operation or security of the website;

• scrape, harvest or misuse information from the website; or

• use our name, content or branding in a way that falsely suggests endorsement or association.

We may restrict access to the website where reasonably necessary to protect our business, users or systems.

12. Third-party services and links

Our website and services may use or link to third-party providers, including website hosting, booking, payment, video consultation, email and analytics providers.

Those providers may have their own terms and privacy policies. We are not responsible for the content or practices of an unrelated third-party website.

We are not liable for temporary interruption or delay caused by a third-party platform, internet provider or event outside our reasonable control, although we will take reasonable steps to assist where the interruption affects a purchase or booking.

13. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, professional duty or other right or liability that cannot lawfully be excluded.

We provide professional consultation services with due care and skill. However, individual responses and outcomes differ, and we do not guarantee a particular outcome.

To the extent permitted by law, Postpartum is not responsible for loss arising from:

• relying on general website, social media or eBook information instead of obtaining individual professional care;

• applying information in a way that is inconsistent with its instructions or intended use;

• failing to provide relevant or accurate information during a consultation;

• unauthorised sharing or alteration of our digital products;

• the content or conduct of an unrelated third-party service; or

• interruption caused by circumstances outside our reasonable control.

This section does not exclude liability for personal injury caused by negligence or any other liability that cannot legally be excluded.

14. Changes to these Terms

We may update these Terms when our services, business practices or legal obligations change.

The updated version will be published on our website with a revised “last updated” date. The Terms that applied when you made a purchase or booking will continue to apply to that transaction unless a change is required by law.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia.

Nothing in this section prevents you from exercising any right available under applicable consumer protection legislation.

16. Contact us

Questions, cancellations, refund requests or concerns about these Terms can be sent to:

Email: hello@postpartumco.com
Legal entity: Postpartum Pty Ltd
ABN: 56 686 997 160